No access to mobile device for two-step verification

Last updated: 4 months ago

If you have two-step verification enabled but cannot access the mobile device associated with your account, please follow the steps below to turn off two-step verification.

If you can access your account using a device that you are currently logged into, you can turn two-step verification off from your account settings.

To turn two-step verification off:

  1. Click the  Me icon at top of your LinkedIn homepage and select Settings & Privacy.
  2. Select Settings & Privacy from the dropdown.
  3. Under the Sign in & security, click Two-step verification.
  4. Click the toggle button to turn off two-step verification. Note: For verification purposes, you may need to sign in again.
  5. Click Done.

If you do not have access to any device with a logged in session, follow these steps. You’ll be asked to verify your identity prior to access being restored.

  1. Sign in using your email or phone number and password.
  2. On the two-step verification prompt screen, select verify your identity at the bottom of the screen.
  3. You will be prompted to submit a picture of a government issued identification document to ensure that only you regain access to your account and any unauthorized entity is not given access. Learn more about identity verification here