Who can use this feature?
Automated follow-ups are only available in LinkedIn Recruiter, not in Recruiter Lite. If you don't have a Recruiter subscription, you can contact our Sales team to get a demo and learn more about Recruiter.
Check out frequently asked questions regarding automated follow-ups error messages and InMail actions.
Error message: The message cannot be delivered to the candidate because the candidate's profile cannot be found. The credit has been refunded to you. Learn more.
If you received this error message, please review the candidate's information and confirm that the profile is not a deleted profile. Subsequently, you can try to send the InMail message.
Error message: The message cannot be delivered to the candidate. The credit has been refunded to you. Learn more.
You have reached your daily limitation of the maximum number of InMail messages you can send. You can increase your daily maximum or wait until it resets during the next period.
Error message: The message cannot be delivered because your first message was failed. The credit has been refunded to you. Learn more.
Please check and rectify the reason why your initial message failed. If the first message fails, the second message won't be delivered.
Error message: The message cannot be delivered to the candidate because the messaging automation function has been disabled. Contact your contract admin for more information. The credit has been refunded to you. Learn more
Your admin has disabled this functionality for your contract.
Error message: The message cannot be delivered to the candidate due to a technical issue. The credit has been refunded to you. Learn more.
Please get in touch with the LinkedIn support team for our teams to look further into this issue.
If a Recruiter reaches their daily message limit, the InMail follow-up message will not be sent and will need to be rescheduled again. These messages will be available in the Awaiting Reply folder with a cancelled status.
You can schedule a follow-up message to be sent after a minimum of 3 days (approximately 72 hours) and a maximum of 28 days after you send a message. By default, follow-up messages are sent 7 days after the initial message if the candidate didn’t reply to your initial message.
If a Recruiter contract runs out of InMail credits for the month - given that InMail credits are charged at the time of scheduling for both the initial message and the follow-up message, these messages will still be sent.
Follow-up messages are treated as individual messages. InMail credits are charged at the time of scheduling for both the initial and follow-up message. If you hear back on the initial message, the follow-up message will not be sent and both credits will be refunded. If you hear back on the follow-up, only one credit will be refunded.
If a Recruiter is flagged in a way that prevents them from sending InMails, their scheduled follow-up InMails will not be sent.
As an admin on your contract in LinkedIn Recruiter, you can enable or disable automated follow-up messages for all users on your contract.
To enable automated follow-up messages for all users on a contract:
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Move your cursor over your profile picture in Recruiter and select Product settings from the dropdown.
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Click Preferences on the left rail.
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Next to Enable automated follow-up message, click Edit.
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Select On or Off and click Save.
Toggle automated follow-up message to enable all users on the contract to send follow-up messages automatically.
Additionally, if the candidate responded to the initial message, the follow-up message will automatically be deleted.