Important to know
Please be aware that the EML file may record Personal Identifiable Information (PII) depending on the contents of the email.
Most email providers allow you to download an email as an EML file. The file can provide valuable information to our technical support teams when troubleshooting complex issues. A support agent may ask you to download an EML file and forward it to LinkedIn so they can help you troubleshoot any issues you may have.
When reaching out to LinkedIn Support, please provide a clear and detailed explanation of the issue, along with any relevant screenshots and the EML file. If the file is too large to be shared directly, we recommend compressing the file before sending it to us.
To create an EML file from an email in Outlook:
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Open the email in Outlook on your computer.
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Click File and select Save As.
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Save the file to your computer.
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Attach the EML file to your LinkedIn support request.
To create an EML file from an email in Gmail:
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Open the email in Gmail on your computer.
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Click the
More icon and click Download message. -
Attach the EML file to your LinkedIn support request.
Share an EML file with LinkedIn
- From the Help Center web form, click Browse to locate and attach the screenshot file.
- If you're sending your screenshot in an email message, use the Attach feature provided by your email client.