Sales Navigator and CRM email mismatches often cause an error message to appear, and can lead to several seats not syncing as email address is one of the matching fields used during sync. As an admin, you can take steps to fix this issue.
In case of email mismatch, the user will appear as Not Matched.
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From Account Center, click People.
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From the Users tab, locate the individual you were attempting to sync and click on their name.
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From the Enterprise Profile, click
Edit next to Employee Info on the right rail. -
In the pop-up window that appears, update the user's the Email, and click Save.
Important to know
Instant sync is enabled for the email address change from a user's profile to license, so they can rematch addresses almost in real time.
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From the Enterprise Profile, click the Licenses tab.
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Next to the user's Sales Navigator license, click Manage license.
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In the pop-up window, select License type: No license and click Confirm.
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After the license no longer appears on the license tab, click Manage license.
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In the pop-up window, select License type: Sales Navigator License, and click Confirm.
Important to know
A new invitation will automatically be sent and the user will have to complete the onboarding process again.
You can now enable CRM for that license holder and repeat the steps for additional users, if required.