How Do I Enable CRM Sync if Salesforce Fields are Hidden?

Last updated: 4 years ago

Hidden Salesforce fields during CRM sync often cause an error message to appear, and lead to seats not syncing.

If some necessary Salesforce fields are hidden, the error message, Could not read the required Salesforce fields from your org. Please refer to the security whitepaper provided by your LinkedIn CSM appears when attempting to enable sync for an individual user.

As an admin, you can fix this issue by ensuring that all necessary Salesforce fields are not hidden and are saved as Editable. Some of these fields include:

  • Account > Billing address

  • Account > Shipping city

  • Account > Postal code

  • Account > Shipping address

Once you enable all the necessary fields in the following complete list and mark them as editable, your syncing will be successfully completed. You can also check out our Customer Hub for a complete technical guide to this process.