Install the LinkedIn Sales Navigator OAuth app

Last updated: 1 year ago

When you sync your CRM to Sales Navigator, you’ll receive prompts to authenticate and sign in to the CRM during activity writeback. For some features, OAuth authentication is required for users who exist in both your CRM and Sales Navigator. As an admin, you also need the Sales Navigation OAuth app if you’re unable to authenticate into the system to unlock the CRM functionality for your contract and create components.  

During CRM sync, if you run into authentication issues (for eg., while you create a lead/contact or send an InMail message), you must check to see if you’ve installed and enabled the Sales Navigator OAuth app.

If the LinkedIn Sales Navigator OAuth app is not enabled for you (by default), follow the steps below to install and unblock the OAuth app: 

  1. Sign in to Salesforce.  

  2. On the Setup page, under Platform Tools, click Apps.  

  3. Expand Connected Apps, then click Connected Apps OAuth Usage. 

    Here's a tip

    Connected Apps will only appear after an initial connection from Sales Navigator is initiated. That attempt prompts the apps to appear in the Connected Apps list. You'll need Sales Navigator for the admin sync authentication with the integration user.

  4. Install and unblock LinkedIn Sales Navigator and LinkedIn Sales Navigator Writeback. 

    Connected Apps list - Installing Sales Navigator and Writeback

  5. Click Install to allow Connected App to access your Salesforce instance. 

    You will need to do this for both LinkedIn Sales Navigator and LinkedIn Sales Navigator Writeback.

    Install Connected App for Sales Nav and Sales Nav writeback

    Important to know

    All users with the Writeback feature enabled will also require API access to writeback objects like tasks, notes, and calls.

    The installation is completed in about 5 minutes. If your environment has any IP address restrictions, ensure that you allow LinkedIn IP addresses.

  6. (Optional) You can manage application specific protocols in the connected app setup.

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