When reporting a problem to customer service, creating and sharing screenshots of your computer screen can help us better understand your issue.
Create a screenshot
The procedure for creating a screenshot depends on the operating system of your computer.
To create a screenshot:
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Press the Windows logo key + Shift + S. The desktop will darken while you select an area for your screenshot.
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Click and drag the
icon around the desired area to capture a screenshot. -
The screenshot is automatically copied to your clipboard, and a notification appears at the lower-right corner of your screen. Click on the notification to open Snipping Tool.
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In the Snipping Tool window, click the Save as icon.
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In the Save As box, type a file name, select a location and file type, and then click Save. Make sure to select the file type as a JPG or PNG.
To create a screenshot:
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Press and hold Shift + Command + 3.
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A screenshot will be saved to your desktop automatically.
Share a screenshot with LinkedIn
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From the Help Center web form, click Browse to locate and attach the screenshot file.
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If you're sending your screenshot in an email message, use the Attach feature provided by your webmail or email client. Users of Mac Mail should ensure that the attachment is Windows-friendly.
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If you’re sending your screenshot through our chat support, please note that only image file types such as .jpg and .png are supported.
Important to know
Don't drag or paste the attachment into the window of your message.
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