LinkedIn Live Troubleshooting

Last updated: 2 months ago

If you're an eligible LinkedIn Live Video broadcaster and are having trouble setting up or live streaming, try the following troubleshooting recommendations:

  1. Check Your Permissions: LinkedIn Live Video broadcasting is only available to members who meet the access criteria to create and host LinkedIn Lives. Tigger a review of your Page or Profile to check if you fulfill the criteria. If you're encountering error messages on your broadcast tool, check the following:

    • For LinkedIn Pages, only the Page admins can stream on behalf of the Page. Page Admins cannot stream from their personal profile.
    • Access for Pages and personal profile are separate, so try to authenticate for each profile and Page(s).
    • If you have broadcasted before but not recently, you may need to disconnect from LinkedIn on your broadcast tool and reconnect to refresh your authentication token with the tool.
  2. Check for firewalls or server errors: Talk to your network administrator to confirm the following ports are open:

    • TCP port 1935 + 1936
    • TCP port 2935 + 2936
  3. Check for issues with third-party broadcasting tool: Please reach out directly to the third-party streaming company you use:

  4. Ensure the broadcast is following the guidelines for encoder settings.

Troubleshooting when going live with RTMP

  • The RTMPS ports should be 2935 and 2936.

  • Each region is allocated a certain bandwidth and sometimes regions run out of available bandwidth. If this happens, try selecting the next closest region.

  • You’ll get the RTMP URL and Stream Key one hour before your scheduled start time, but we recommend creating them about 15 minutes before you go live. You can go live in preview mode 10 minutes before your scheduled time.

Learn more

If the steps above don’t resolve your issue, submit a LinkedIn Live Video case with LinkedIn help. To expedite the troubleshooting process, be sure to provide the requested screenshots and logs.