We launched LinkedIn Sales Insights to deliver a data enrichment and analytics platform to Sales Operations professionals and while we have succeeded in serving customers in this way, we have decided to discontinue services on December 31, 2024, so that we can invest more in transforming the LinkedIn Sales Navigator experience to make it even more powerful.
Review these frequently asked questions to learn more about the decision to discontinue LinkedIn Sales Insights services.
General
LinkedIn Sales Insights is a data enrichment and analytics platform for Sales Operations that provides access to reliable, trusted firmographic data for smarter sales planning. The real-time data in Sales Insights helps sales ops teams more accurately size opportunities, identify opportunities, enrich the accounts in their CRM, and advise sales teams where to focus.
We launched LinkedIn Sales Insights to deliver a data enrichment and analytics platform to Sales Operations professionals and while we have succeeded in serving customers in this way, we have decided to discontinue services so that we can invest more in transforming the LinkedIn Sales Navigator experience to make it even more powerful. Our mission to help connect buyers and sellers in meaningful relevant ways remains at the heart of what we do. As we look forward, we have big plans for Sales Navigator and our desire to deliver the best product experience possible starts with streamlining our efforts and focusing our attention.
No. This change will not impact Sales Navigator nor any other LinkedIn products.
LinkedIn Sales Navigator is focused on helping sellers more easily connect with buyers - creating a simpler, smarter, faster user experience through our AI-powered platform, automated workflows, and integrations across your CRM and tech stack. LinkedIn Sales Insights is focused on helping Sales Operations and Data teams do smarter sales planning and enrich accounts in the CRM. Simply put, Sales Navigator is for Sellers and Sales Insights is for Sales Operations.
We believe that Sales Navigator is uniquely positioned to provide a simpler, smarter, and faster experience for sellers, powered by LinkedIn's unique data and AI. We will continue to invest in Sales Navigator as the best way to harness this data, by building new features, functionality, and enhancements which continue to help sellers to find and have high quality conversations with the people that matter.
Product Access
On December 31, 2024 we plan to discontinue service of LinkedIn Sales Insights. This change will have no impact on Sales Navigator or any other LinkedIn products.
LinkedIn Sales Insights is planned to be discontinued on December 31, 2024. You will have access until the end of your account end date or December 31, 2024, whichever comes first. If your account reflects an end date after December 31, 2024, your account manager will reach out to you to review options for your account.
You may download data and refresh it as many times as you’d like until your contract end dates. Once you have downloaded the data, you can use it as needed.
Yes, our support teams will still be available to help you troubleshoot or address issues until the product end date. You may reach out to support as you normally would.
Once service for LinkedIn Sales Insights is discontinued, you will no longer be able to access your Sales Insights account. For accounts that end before then, you will no longer be able to sign in the day after your account expiration.
You may continue to maintain the API connection to LinkedIn Sales Insights as long as the pilot is active. We are currently planning to continue collecting feedback and learnings from the API and will allow continued access while we do this.
Credits will expire when your account expires. Please be sure to use your credits before then. If you are unsure about your credits, please reach out to your account manager. If your account reflects an end date after December 31, 2024, your account manager will reach out to you to review options for your account.
Yes, your account manager can work with you to explore opportunities to extend your account until December 31, 2024.
Yes, you may buy additional credits by reaching out to your account manager.
Please take a moment to review your unused credits. If you have credits remaining, we recommend you work with your LinkedIn Account Team to identify opportunities to leverage them. We also recommend setting a reminder to do a final download of data the day before your account ends.
Support
If you have any questions about your account, please contact your account manager and they can help you review your remaining credits and how to best utilize them.
If you need help downloading your accounts or verifying your CRM is syncing properly, please contact your LSI-Consultant to review your data syncing and downloading settings.
Yes. You may purge all imported CRM data at any time by clicking Disconnect and Continue. Data will be deleted within 30 days of disconnect.
Learn more
Create a support ticket from your Sales Insights dashboard or from the Sales Insights Help Center.
To create a support ticket from your dashboard:
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Sign in to LinkedIn Sales Insights.
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In the upper-right corner of the page, select and choose Create support ticket from the drop-down menu.
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In the subsequent screen, click Create a support ticket, fill in the required details and click Submit.
To create a support ticket from the Sales Insights Help Center:
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In the Sales Insights Help Center, scroll to the bottom of the page.
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Click Contact us.
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In the subsequent screen, click Create a support ticket.
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Enter the required details and click Submit.