Troubleshoot Learning video downloads and mobile viewing

Last updated: 1 year ago

If the video you're streaming is pausing, or you're unable to download a video on your mobile device, you may be experiencing a problem with your network connection. While you can stream or download videos over a 3G or 4G wireless connection, for the best playback or download speeds, we recommend viewing course content over Wi-Fi.

If you're unable to download your video from your Wi-Fi connection, please contact us.

Important to know

If you wish to view a course in another language, ensure that you’ve changed the Learning content language library.

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