Nano Tips for Resolving Conflict with Shadé Zahrai
With Shadé Zahrai
Liked by 2,433 users
Duration: 9m
Skill level: General
Released: 5/2/2023
Course details
Welcome to our Nano Tips series, where LinkedIn Learning creators deliver impactful lessons in literally seconds. In this installment, explore what it takes to deal with difficult situations and resolve conflict like a seasoned pro, following advice and practical insights from award-winning leadership strategist and peak performance specialist Shadé Zahrai.
Learn the secrets of dealing with difficult people using empathy, active listening, and proven techniques for managing interruptions. Discover the skills you need to know to diffuse strong emotions and encourage behavioral growth with Shadé ‘s three-part conflict resolution framework. Along the way, get tips for de-escalating conflict by building trust, calling out the core issue, and reflecting coolly to foster mutual understanding. By the end of this course, you’ll be equipped with new, constructive, dialogical tools for driving engagement toward a lasting resolution.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
Learner reviews
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Sam Vojtech
Sam Vojtech
Certified Clinical Medical Assistant (NHA), Certified Medical Assistant (AAMA)
Contents
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone
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